The frequently asked questions.

How do you determine the best rent for my property?

We always strive to get you the maximum rent possible, however we also must keep in mind setting the correct market rent to get your property rented as soon as possible.

To do this, we consider these factors:

  1. Demand: is there currently a high or low demand for rental properties? This can be seasonal and affected by a number of factors
  2. What is available now: we look at properties currently available for rent and consider their location and features for comparison to calculate a maximum rent for your property
  3. What we have rented right now: we compare your property with what we have currently rented, taking into account property location and features

These factors allow us to give you enough information to set the right rent for your property.

Do you guarantee the tenant?

We can never guarantee the performance of the tenant for your property. We can only use our professional skills and experience to verify that the tenant can afford to pay the rent and to form an opinion on whether the tenant will maintain the property to an acceptable standard.

As the paying of rent and the maintaining of the property is purely voluntary on the tenant’s part, we cannot guarantee any tenancy outcome. This is a landlord risk that comes with owning an investment property. We recommend that you take out landlord protection insurance if the risk greatly concerns you.

Is an agent's location important to their ability to manage my property?

One of the most common misconceptions about finding an agent to manage your property is that they need to be in the neighbourhood. Long gone are the days when prospective tenants went from real estate agency to real estate agency looking for homes to rent in any given area. They simply don’t have the time.

Almost 100% of our entire tenant enquiry now comes from online. This means that we can quickly and easily lease properties in a very large geographic area. We can also very quickly assess rents in any given area to determine what the right amount of rent is for a property.

At Locate, we easily manage properties in over 100 different suburbs in Greater Brisbane area and all from one office location.

Do I need landlord insurance on my property?

As with any insurance policy, it is not compulsory to have landlord insurance on your property. However, we strongly recommend that every property investor has a specific landlord insurance policy in place for their property. Landlord insurance protects you in the event of a tenant not paying rent, departing the property early or damaging the property. It also includes public liability and limited cover for contents (e.g. floor coverings, curtains). Please contact your property manager for further information.

What services do you offer?

As a full featured property management company, all we do is property professional management.

We provide a complete range of services to our clients including effective marketing, careful tenant selection, expert lease negotiation, timely and proactive communication, regular and thorough property inspections, preventative and reactive property repairs and maintenance, 24/7 online portal for both landlords and tenants, zero tolerance rent arrears management, landlord cash flow management and regular rent reviews.

How many properties does each property manager manage?

Each property manager looks after a porfolio of 100-140 properties each. We find this is a great level to resource the business and can deliver the first-class service we pride ourselves on. Any more than this and we believe properties cannot be given the attention they deserve.

Currently managed by another agency and not satisfied?

All you have to do is make the decision and we will provide a seamless transition, taking care of everything.

We will send your current agent the Transfer Letter that you have signed and make arrangements for your tenant to be notified and for the keys to be collected from your managing agent. Everything else carries on as usual.

Still have a question?

Our team is always happy to help answer any queries you may have.