property maintenance.

Find out how Locate Property professional handles any and all Property Maintenance requirements.

Working with our industry leading property maintenance policies.

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Every Request Is Reviewed

Every maintenance request is reviewed by a senior locate property team member first, in the event the tasks is incomplete of marked as invalid, the claim may be declined or sent back for clarification prior to it being approved.

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Detailed Information For Every Maintenance Request

All the information will be gathered and uploaded into our platform which will contain a clear description, what the problem is, where it is located, possible causes, whether your insurance needs to become involved and of course if the item is considered to be an emergency under the act or not. The entry will contain images & video allowing you to access all the relevant information and make a fast decision.

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Approved & Vetted Tradespeople

When the right tradesperson is appointed you can rest assured, they are within our approved trade network, have been thoroughly vetted and approved by Locate Property and you will be paying the right price.

48hr Service Guarantee

Our service guarantee to you as our client is that all maintenance requests will be processed within 48 hours (2 business days) of the tenant completing the request via our online platform.

Real Time Updates

We provide real time update ensuring that both Tenant and you as the owner are kept up to date regarding the progress of each job.